Once restarted, open the Device Manager again and right-click on your computer’s name at the very top of the devices list and click “Scan for hardware changes.” While you can often just restart and reinstall a driver, sometimes it helps to let your PC sit for a bit before turning it back on. Once the driver is uninstalled, turn off your computer and let it sit for about five minutes. Click the checkbox next to “Delete the driver software for this device,” then OK. If it won’t allow you to roll back, click on “Uninstall.”Ī pop-up will appear asking you to confirm the decision. In some cases it will be, in others it won’t. Once you find the right device, right-click on it and click “Properties.”Ĭlick on “Drive” in the sensor properties.Ĭlick on “Roll Back Driver” if available. You can do this with a simple Google search or look up your computer’s specifications at its manufacturer’s web site. If not, you may need to search for your specific computer’s driver for its fingerprint reader.
This is what your fingerprint reader should be under for most computers. Search for “Device Manager” either on the Start Screen or in the Start Menu. The first step to troubleshooting the issue is to rollback your drivers.
The steps may vary from OS to OS, but for the most part, they’re relatively the same. If you update by accident or decide to give it a shot and it disables your fingerprint reader, the following steps will work in Windows 8/8.1 and 10.
We recommend to ignore any sensor or fingerprint reader drive updates without doing research on issues others are having with them. While it may seem beneficial to update your drivers, this is one case where doing so could render your fingerprint reader useless. If and when Windows Update, or any driver utility program, prompts you to update your fingerprint sensor, don’t do it. Troubleshooting a Fingerprint Reader in Windows Let’s look at some simple troubleshooting steps to get your fingerprint reader to work again if drivers cause it to malfunction in Windows 8/8.1/10. This has to do with incompatibility between the drivers Windows thinks you need, and the drivers your PC manufacturer thinks you need. A simple driver update, even when necessary, can break the way the fingerprint reader works with your computer. One of the biggest issues when using a built-in fingerprint reader in Windows is the drivers involved.
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